2themoon.ai

At 2themoon.ai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered agent platform, website, mobile applications, and related services (collectively, the "Service"). By accessing or using our Service, you consent to the data practices described in this policy.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us and information that is automatically collected when you use our Service:

1.1 Personal Information

When you create an account, subscribe to our Service, or contact us, we collect:

Name, email address, phone number, and business information
Payment and billing information (processed securely through third-party payment processors)
Account credentials and authentication information
Profile information, preferences, and settings
Business details, including company name, industry, products, and services

1.2 Usage & Interaction Data

We collect information about how you interact with our Service:

Conversation history, prompts, and interactions with AI agents (Orbit, Luna, Aurora, Atlas, Callisto, Apollo, and others)
AI-generated responses and outputs
Files, documents, and data you upload or share with AI agents
Voice recordings and transcripts from voice interactions
Feature usage, session duration, and activity logs
Preferences, customizations, and saved settings

1.3 Technical & Device Information

Automatically collected technical information includes:

IP address, browser type and version, operating system
Device information, including device type, model, and unique identifiers
Network information and connection data
Cookies, web beacons, and similar tracking technologies
Log files, error reports, and performance data

1.4 Third-Party Integration Data

When you connect third-party services (e.g., QuickBooks, Xero, Google), we may collect:

Authorization tokens and access credentials (stored securely and encrypted)
Data retrieved from integrated services to provide AI agent functionality
Metadata and configuration information related to integrations

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

Service Delivery: To provide, operate, maintain, and improve our AI agent platform, process your requests, and deliver personalized AI assistance
Account Management: To create and manage your account, authenticate your identity, process payments and subscriptions, and communicate with you about your account
AI Processing: To enable AI agents to understand context, generate responses, perform tasks, and provide business insights based on your inputs and business data
Personalization: To customize your experience, recommend relevant features, and tailor AI agent responses to your business needs
Security & Fraud Prevention: To protect the security and integrity of our Service, detect and prevent fraud, unauthorized access, and other security threats
Analytics & Improvement: To analyze usage patterns, measure Service performance, conduct research, and improve AI accuracy, efficiency, and user experience
Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our Terms & Conditions
Customer Support: To respond to your inquiries, provide technical support, and address service-related issues
Communications: To send you service updates, administrative messages, marketing communications (with your consent), and important notices about the Service

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 Service Providers & Business Partners

We may share information with trusted third-party service providers who assist us in operating our Service, including cloud hosting providers, payment processors, analytics services, customer support platforms, and AI model providers. These service providers are contractually obligated to protect your information and use it solely for the purposes we specify.

3.2 Legal Requirements & Law Enforcement

We may disclose information if required by law, regulation, legal process, court order, or government request. We may also disclose information to protect our rights, property, or safety, or that of our users or others, including to prevent fraud or security threats.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

3.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing, such as when you authorize integration with external services.

4. DATA SECURITY

We implement comprehensive technical and organizational security measures to protect your information:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Secure data centers and infrastructure
Employee training on data protection and privacy
Incident response procedures and breach notification protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

5. DATA RETENTION

We retain your personal information only for as long as necessary to:

Provide and maintain our Service
Comply with legal obligations, resolve disputes, and enforce our agreements
Support business operations and legitimate business interests
Maintain security and prevent fraud

When you delete your account or request data deletion, we will delete or anonymize your personal information in accordance with our Data Deletion Policy, subject to legal retention requirements. Some information may be retained in backup systems for a limited period before permanent deletion.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

General Rights (All Users)

Access and review your personal information
Update or correct inaccurate information
Request deletion of your personal information (see our Data Deletion Policy)
Opt-out of marketing communications
Manage cookie preferences through your browser settings

Additional Rights (EU, UK, and California Residents)

If you are located in the European Union, United Kingdom, or California, you may have additional rights:

Right to data portability (receive your data in a structured, machine-readable format)
Right to restrict or object to certain processing activities
Right to withdraw consent at any time (where processing is based on consent)
Right to lodge a complaint with a supervisory authority (EU/UK) or opt-out of sale of personal information (California)

To exercise these rights, please contact us at muhammad@2themoon.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to:

Authenticate your identity and maintain your session
Remember your preferences and settings
Analyze Service usage and performance
Personalize your experience and improve our Service
Provide security and fraud prevention

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service. We do not respond to "Do Not Track" signals at this time.

8. CHILDREN'S PRIVACY

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We implement appropriate safeguards to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of material changes by posting the updated policy on our Service with a new "Last updated" date, and we may also notify you via email or through other communication channels. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

11. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

📩 Email: muhammad@2themoon.ai